Who’s Accountable for Training?
Hopefully we get the picture of how important training and education is, but who should be accountable for it in a business In my view, the CFO.
Training and development should be driven by whoever is ultimately accountable for the financial performance of the company. Yes, the human resources team is often responsible for delivering training as part of their function, however, with any key area of the company I believe the person driving an improvement should be the person measuring its effectiveness.
A key activity of a CFO is to ensure the company’s assets are well deployed. The biggest asset a company has is it’s people. It’s also their biggest expense. Whatever aspect of the company is to be improved, whether its leadership effectiveness, sales performance, order processing or customer service it’s effect will show up somewhere on the financial statements. Cue the CFO. What gets measured gets managed.
Lastly, who gets trained? Everyone! While frontline staff continue to need education, it’s imperative that, for the company to effectively grow and remain competitive, the leadership team should receive regular input too. A humorous take on where a company’s choke point resides is that “the bottleneck is always at the top of the bottle!” Those who are responsible for the company’s strategy, vision and growth need education and coaching to continue to steer the company to new levels of performance. If you’re a one-person show, then your number one barrier to your success is your own development. Don’t leave it to chance!